Mitali Dua
Delivery Lead
A seasoned professional with 10 years of experience in consulting, strategy, and research. She has a rich experience in financial, technology, and government sectors and is adept at handling end-to-end projects including building strategy, project implementation, and client communication. She has worked on wide range of projects including market analysis, competitive intelligence, industry study, benchmarking study, strategy building.
Before joining Acuity, she has worked with Deloitte, KPMG, and Accenture. She holds a PGDM from MDI Gurgaon and a Masters in European Business from ESCP Europe.
Author's Contribution
Blog
March 11, 2024
A positive employee experience – its importance in managing the customer experience
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Blog
January 31, 2024
Why customer experience management has become a top priority for businesses
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Blog
November 7, 2023
How customer personas can help deliver an exceptional customer experience
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