Human and machine join as KPO sector accelerates Digital Transformation

Acuity Knowledge Partners’ Chief Digital Officer David Fellows was recently featured in an exclusive article in International Banker. According to him, KPOs are heavily investing in data science functions to improve their digitalisation process in order to meet their clients’ requests.

Extract from the article: We strongly believe that the key to successful innovation in the KPO sector will always be an amalgamation of technology and domain expertise, he states.