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40-50% reduction in costs
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20% reduction in operational risk
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Enhanced control framework
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Created scorecardfor non-financial risk metrics, e.g.,near-miss events and delegation of authority
CLIENT CHALLENGES
- Attrition and knowledge-retention issues leading to repetitive investment in training time
- Hiring resources amid COVID-19-related lockdowns
- Non-standard processes and inconsistent inherent process risk and control metrics
- Inability to manage spike due to seasonality and other economic factors
OUR APPROACH
- Reviewed Treasury Fulfilment and Servicing standard operating policies to identify inconsistencies
- Identified necessary modifications in the manual processes to eliminate NVAs and hand-offs to streamline processes
- Identified reputational or financial risk associated with the process and controls to minimise leakage
IMPACT DELIVERED
- Prepared detailed standard operating procedures to ensure compliance with credit policies and client processes
- E2E treasury support services for account opening, enhanced enrolments, cash flow modelling and projection support, and modifications and operational governance
- enhanced operational risk management practice with defined inherent process risk and control metrics
- Deployed fungible resources with flexibility to manage spikes for effective load balancing
- Defined stringent SLAs and quality of output with automated dashboard reporting
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