-
30-40%
cost savings
-
20-30%
more client-facing time
-
USD5bn
worth loan servicing portfolio under agency and non-agency programmes
-
100%
on-time portfolio servicing, including covenants
CLIENT CHALLENGES
- Limited bandwidth and inadequate client-facing time during servicing season
- Delay in portfolio servicing, including covenants
- Multiple term sets and frequent changes in loan quotes
- Difficulty in retaining onshore talent and high cost of operation
OUR APPROACH
- Identified challenges faced by the client and established the best process for an effective solution
- Set up a pyramid-based offshore team considering the complexity of work
- Provided support in standardising templates for reviews, cash flow modelling, lease abstracts, investment/offering memoranda and collateral valuation
- Provided comprehensive due diligence and underwriting support across property types for all types of transactions
- Implemented database management to avoid duplication of information and ensure timely reporting
- Initiated overnight delivery of time-sensitive loan-sizing requests for faster turnaround of portfolio lease abstracts and timely execution of underwriting packages
IMPACT DELIVERED
- Prepared detailed standard operating procedures and achieved 100% compliance with client’s guidelines with enhanced productivity
- Delivered operational efficiencies with on-time servicing and faster turnaround, resulting in better margins
- Channelled efficiency improvement to deliver higher volumes, and ad hoc and complex projects
- Partnered with the client on detailed underwriting activity on large portfolios for timely delivery
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