-
18-20%
more client-facing time
-
35-40%
productivity gains
-
20-25
Centralisation of market updates with Acuity
-
65%
of requests delivered in less than 1 day
CLIENT CHALLENGES
- High resource costs and limited budget
- Limited bandwidth for more client-facing roles, as capacity was tied up with recurring tasks
- Lack of standardisation and centralisation of recurring tasks
- Tight timelines
- Lack of quick access to a talent pool
OUR APPROACH
- Started supporting the client’s Capital Markets team, following excellent engagement with the Corporate Finance and Coverage teams
- Established a fully integrated 20-member dedicated offshore team aligned with the client’s team, offering support to the DCM, Ratings Advisory, Leveraged Finance and Loans Syndication teams
- Maintained focus on initiatives (technology and others) to drive efficiency gains, aiming to deliver higher volumes with the same resources
- Regularly expanded the team to reduce queuing time and provide support with time-sensitive analysis
- Provided increased coverage – 12+ hours in staggered shifts, for more real-time coordination
- Provided weekend support to cover c.20 market updates and provide better coverage for bankers in the Middle East
IMPACT DELIVERED
- Automated tasks to deliver more output, enabling the Acuity team to be engaged in more complex analytics (c.30% more complex work) with senior bankers
- Leveraged time zone difference, effectively offering increased coverage of 12+ hours
- Automated standard and repetitive tasks, improving productivity and efficiency by 35-40%
- Market data sources (MDS) rationalisation: achieved cost savings by rationalising the use of MDS
- Provided additional bandwidth to the onshore team by owning recurring types of work, freeing up bankers to focus on more critical tasks
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