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USD2m in savings
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18-20% more client-facing time
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35-40% productivity gains
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Support on live and time-critical deals
CLIENT CHALLENGES
- High resource costs and constrained budgets
- Challenging market conditions
- Tight timelines
- Lack of quick access to a talent pool
OUR APPROACH
- Established a fully integrated offshore team aligned with the client’s team, offering support to the client’s Corporate DCM, Public, Syndicate and GFS teams across regions
- Reviewed and re-engineered critical process for consistent output delivery at all times
- Formulated a seamless process and workflow mechanism through continued improvement via an active communication channel
- Maintained focus on initiatives (technology and others) to drive efficiency gains, aiming to deliver higher volumes with the same resources
- Encouraged team to follow best practices, e.g., robust quality checks at each level, strict confidentiality agreements and adherence to compliance procedures for high data security
IMPACT DELIVERED
- Automated tasks to deliver more output, which in turn enabled the Acuity team to engage on more complex analytics with senior bankers (director level and above)
- Leveraged time zone difference effectively, offering maximum coverage during UK trading hours, for example, starting support from as early as 5.00am UK time
- Provided additional bandwidth to the onshore team by owning transactional and recurring types of work, freeing up bankers to focus on more critical tasks
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