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USD6mn in cost savings and growing
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27% efficiency, resulting in more volume delivered
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20-25% more client-facing time
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~15,000 financial spreads annually
CLIENT CHALLENGES
- Inconsistent spreading at branch level
- Lack of a defined process and methodology document
- Slow loan approval
- Irregular monitoring
- Reduced front-office productivity
OUR APPROACH
- Prepared a detailed methodology document based on client’s internal credit policy to produce standardized output across the bank
- Implemented a centralized spreading process to remove inconsistencies between branches
- Set up a pyramid-type offshore team based on the complexity of spreads
- Validated historical data to make it consistent across the database
- Delivered urgent spreads within 24 hours
- Designed an automated and integrated workflow tool to place, update, prioritize and track all requests
IMPACT DELIVERED
- Achieved consistent financial spreading as a result of using standardized methodology
- Accomplished seamless onshore to offshore transition through specifically designed end-to-end process maps
- Stringent SLAs to ensure timely delivery and high-quality output
- Channelled efficiency gains to deliver more-value-added work and effectively manage workflow
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