-
USD1m
in cost saving in 3 years
-
Around 90
requests cleared every day
-
40%
reduction in onshore team’s workload
Client Challenges
- The client wanted Acuity’s support to :
- Manage daily entitlement requests on the CRM system (Workday/Concur)
- Create and approve expense reports and invoices in a timely manner
- Maintain contact information and research preferences and handle recurring client requests
- Track expense budgets to ensure yearly goals were met
Our Approach
- Conducted efficient review and approval of incoming expenses for expense reports and invoices for timely payment to vendors
- Expedited responses to email requests
- Validated requests with representatives and other sources to ensure the accuracy of data provided
- Created monthly spending reports for all analysts
- Analysed consumption reports across the client base
- Reconciled attendee data for marketing events
Value Delivered
- Quick response to client and internal requests
- Accurate and timely reporting capability
- Cleared pending distribution issues
- Efficient and precise approval process
- Saved around USD1m since inception of engagement
- Processed requests that came in outside of normal working hours, accommodating work from multiple time zones
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