-
25-30% reduction in the request/response lifecycle
-
40% reduction in client escalations
-
100% Backlog cleared
CLIENT CHALLENGES
- Backlog of loan booking, renewals, repayment schedules, fee setup
- Knowledge retention issues requiring investment in repeated training
- Additional cost of hiring resources versed in Loan IQ and ClearPar
- High cost of setting up a project team onshore
OUR APPROACH
- Conducted a detailed study of the process and created standing operating procedures to standardise repayment schedules
- Key stroke mapping done to identify key issues
- Standardised workflow process
- Onboarded Loan IQ experts to reduce training time
- Assessed Loan Booking by reviewing credit agreements (base rates, pricing, schedules, collaterals, etc.)
- Liaised with relationship manager to validate information
IMPACT DELIVERED
- Cleared backlog of 1,500 repayment schedules, complex infrastructure, project finance and other segments
- Set up a fee system of record and fund movement from suspense account to income
- Closed loan trading account by posting payment
- Improved turnaround time on SLAs as all transactions were completed by the stipulated deadlines
- Reduced client escalations by reducing backlog by 40%
Thank you for sharing your details
Your file will start downloading automatically
If it does not download within 1 minute,
Share this on
