-
USD12m
in annual savings
-
30%
more volumes without incremental onshore headcount
-
20-30%
faster market response time
-
USD80bn
worth loan portfolio monitored
CLIENT REQUIREMENTS
- Improve market response time
- Free up onshore capacity for value-added activities
- Increase efficiency and flexibility
- Enhance loan portfolio monitoring process
- Retain onshore staff and reduce cost of function
OUR APPROACH
- Detailed white-boarding sessions to scope out support levels and complexity of work
- Set up a scalable pyramid-based offshore team based on the complexity of work and in line with the bank’s expansion plan
- Sector experts for specialised support (healthcare, insurance, energy)
- Formulated a well-structured rollout plan with established KPIs
- Customized solution to deliver urgent spreads/quotes within 24 hours and complete reviews within regulatory deadlines
IMPACT DELIVERED
- Detailed standard operating procedures to ensure compliance with credit policies and client processes
- Achieved an overall productivity improvement of 15-20% across LoBs
- Channelled efficiency improvement to deliver 20-25% higher volumes
- Standardised and simplified review templates, support in migration of underwriting platform, and user acceptance testing (UAT) for new risk-rating platform
- Formulated a multi-layered governance structure to track performance and productivity, identify headwinds and implement appropriate measures
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