-
$3.5m
annualized cost savings
-
55
FTEs
-
40,000
indices being supported
-
24*6
support
CLIENT CHALLENGES
- The client was looking for offshore support on index production prior to London open and was keen on extending capabilities in the portfolio and risk-modeling products.
- The client wanted to set up an offshore support team to:
- engage a pool of skilled resources to meet deadlines
- reduce onshore operational costs
- leverage a multi-functional team during different time zones
- free up bandwidth for onshore teams to focus on value-added areas
OUR APPROACH
- Assigned a team of 2 FTEs to support the client’s Index Operations team
- Invested heavily in training and continuous improvement programs
- Implemented a night shift in Bangalore to support live US coverage
- Delivered self-directed customized automation solutions that accelerated support:
- Back testing dashboard for risk model
- User-defined instruments (UDI) generator
IMPACT DELIVERED
- Ramped up support in other areas, such as strategy indices, corporate actions and modeling support, including risk calibration and back testing
- Delivered time-sensitive and high-quality support for indices:
- Daily index monitoring and publishing
- Monthly risk calibration
- Reference data reconciliation
- 24*6 support
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