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30+ global client analysts supported
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30% –40% cost savings achieved
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Editing, formatting, and publishing
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Exclusive 5-member Acuity team
CLIENT CHALLENGES
- A European bank wanted to expand its in-house Research Publishing team without loss of quality and service levels; managing costs was also a major criteria. The bank’s analysts were located across the globe
- Tasks outsourced included the following:
- Editing (including regulatory review)
- Formatting
- Publishing/electronic distribution
- They required highly skilled editors with strong language skills and an excellent understanding of finance, since reports often needed significant rewriting. The editors would review and the DTP team would finalize the reports for publishing
- They also wanted 24-hour DTP support to service their teams across the globe
OUR APPROACH
- Worked closely with the client to identify highly skilled editors that would also be a good fit for the team
- Carried out a rigorous hiring process for DTPs
- One editor and one DTP travelled onshore for training, and the team went live after a 4-week parallel run
- Created exhaustive documentation to hasten learning curve and minimize issues
- Regular communication between teams helped stabilize the work
IMPACT DELIVERED
- Our editorial and DTP team is fully integrated with the onshore research and Research Publishing teams
- They provide the exact same support that the onshore team provides from other locations; they have seamlessly merged with the client’s global Research Publishing team
- DTPs provide critical overnight support to ensure 24/5 support for research analysts
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