-
35%
Able to underwrite c.35% more deals
-
2X
More customer-facing time
-
30%
Reduction in turnaround time for new deals
-
35-40%
Cost savings delivered
CLIENT CHALLENGES
- Top-15 US commercial bank with significant exposure to consumer mortgage loans
- Key client requirements were:
- Building a scalable and flexible delivery solution across the value chain
- Underwriting 35-40% more deals in the near to medium term
- Improving market response and customer onboarding time
- Building a cost-effective model to support strategic initiatives
- Empowering the bank’s employees to perform more value-add tasks
OUR APPROACH
- Acuity Knowledge Partners conducted a detailed white-boarding session to scope out support levels and complexity
- Set up a pyramid-structure offshore team, based on the complexity of work
- Formulated a well-structured training and rollout plan to support origination, processing, underwriting and closing activities
- Provided customised support in line with the bank’s guidelines and compiled well-defined SLAs to ensure timely completion of each task
IMPACT DELIVERED
- Prepared detailed standard operating procedures to ensure compliance with client processes and regulatory guidelines
- Provided flexible staffing for the bank’s expansion plans
- Improved time to market – the team works on deals 24*5, benefitting from the time-zone difference
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