Risk Management in Banking: Challenges in North America and Europe

Achieved a high level of engagement from senior respondents
Delivered actionable insights to address key risk management challenges
Successfully met strict project deadlines.

CLIENT CHALLENGES

The client – a leading US-based financial institution with a presence across North America and Europe – was looking to gain a deeper understanding of the risk management challenges faced by different banking sectors and countries to refine its strategies and improve compliance and risk management frameworks.

OUR APPROACH

To address these requirements effectively, we conducted primary research, focusing on understanding the evolving regulatory compliance landscape and identifying key operational risks and their mitigation strategies. We adopted the following approach.
Initial desk research

We first conducted a thorough desk research into the current risk management and mitigation practices and used industry reports, as well as regulatory documents to identify key trends and regulatory risks in the banking sector.
Data collection
To ensure a comprehensive understanding of risk management challenges, we:
- Reached out to key decision-makers, as well as risk management personnel in banks, targeting COOs, heads of strategy, strategy directors, heads of risks, and compliance and risk managers, among others.
- Administered a seamless survey through our programming, translations, incentive management, and sampling assistance.
- Administered a 25-minute questionnaire using the CATI (computer-assisted telephone interviewing) method, following which we conducted 50 interviews each in the US, France, Russia, Switzerland, Spain, Italy, Australia, India and China.
- Conducted qualitative interviews with compliance managers and finance executives to gain deeper understanding of risk management strategies.
To capture a wider perspective, we targeted both private and public sector banks. Our team of interviewers had detailed discussions with respondents on open-ended questions to capture nuanced insights.
Data analysis and reporting
Our analysts performed a thorough analysis of the data collected, using advanced analytics and statistical tools, and focused on identifying common themes, regional variations and sector-specific challenges. We transcribed the open-ended questions and provided our analysis in english.

IMPACT DELIVERED

We provided detailed insights into key risk management challenges faced by the banking sector across North America and Europe, which helped the client understand regional differences and sector-specific issues.
Our actionable insights helped the client fine-tune and tailor its risk management strategies.
We ensured the data was reliable and of high quality, engaging experienced interviewers and using a robust data collection methodology.
Our experienced project managers ensured that the project was completed on time and within scope.

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