Boutique Advisory Firm: Enhanced Efficiency

CLIENT CHALLENGES

Ensuring consistent high-quality output/product
Difficulty in retaining onshore talent:
- Onshore bankers frequently worked beyond “regular” hours
Difficulty in finding a trusted partner to provide assistance during non-working hours:
- To quickly add experienced team members without incurring onshore hiring costs/risk
- To have an integrated team with split shifts and overnight coverage
Utilising the onshore team more efficiently and effectively on deal-execution tasks

To win one of the most competitive pilots in Acuity’s history, the pilot team ensured that delivery standards were beyond client expectations
The team structured 12-hour coverage with two shifts to ensure sufficient overlap with prime onshore offices; the coverage was supplemented with a nine-hour shift worked by the BIS team to provide live coverage to the US offices:
- The Acuity teams coordinated to ensure high-quality seamless delivery
The double-layer quality-check process with a pyramid talent structure ensured that all deliverables were up to the required standard and achieved an average C-Sat score of 4.9 of 5
The soft-aligned model not only ensured support to all onshore sectors but also enabled the team to leverage spare capacity to ensure cross-sector utilisation on rainy days

The eight-member pilot team assisting a handful of bankers quickly grew to a 20+ member team supporting c.150 bankers in all sectors; coverage continues to grow
Acuity’s high-quality overnight support moved the client, over time, to entrust the team with shorter-turnaround projects
After successfully taking on the boutique firm’s standard tasks and freeing up the onshore team to handle execution tasks, Acuity is now seeking more complex tasks
Delivered annual savings of more than USD2.5m

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