ERP Provider's Transition to Cloud: Efficiency and Cost Savings

CLIENT REQUIREMENTS

The client, a leading provider of enterprise software applications and related professional services, wanted to migrate from an on-premise ERP service model to a cloud-based one
To achieve this, the client wanted to understand key requirements in terms of products, processes and people, while improving operational efficiencies
A three- to five-year business plan with scenario analysis (covering the as-is state and the to-be state)

Conducted an in-depth study of the client’s documents to understand products, processes (sales, deployment, implementation and after-sales) and people (training) to determine alignment of the 3P framework with the cloud model
Made an onshore visit to interact with client teams, better understand processes and identify streamlining opportunities
Conducted interviews to understand cloud-industry best practices, for example, relating to solutions, processes, training needs, pricing and margins
Compiled a comprehensive report for the CXOs and the board covering observations on client processes, gap analysis, recommended changes in sales and implementation processes, team structure and training, with reasonable timelines and a business plan (covering the as-is state and the to-be state)

Enabled the client to put together a plan to transform into a full-fledged cloud-based ERP solutions provider (to-be state)
Helped the client understand key gaps (on-premise vs cloud-based) in its products, processes and people, and provided solutions to address these gaps
Helped the client adopt industry best practices and streamline current processes, targeting to improve operational efficiencies by 20-25% from the as-is state
Identified key cloud-specific KPIs and benchmarks that need to be tracked to ensure a better cloud experience for customers

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