-
$6m
in savings
-
18-20%
more client facing time
-
24hr
turnaround for urgent spreads
-
$40bn
loan portfolio monitored
CLIENT CHALLENGES
- Top 15 US commercial bank with well diversified loan portfolio
- Key challenges were:
- Slower market response time
- In-adequate client facing time for portfolio managers
- Increasing regulatory pressure
- Difficulty to retain onshore talent
- High cost of function
OUR APPROACH
- Pyramid based offshore team set-up based on the complexity of work
- Well-structured training and roll out plan
- Target to deliver urgent spreads/quotes within 24 hrs,complete all reviews within the regulatory deadlines and produce high quality output
- Additionally, Acuity Knowledge Partners supported in standardizing the review templates, new money transactions, reviews for portfolio purchase transactions, UAT for new risk rating platform and response to regulatory queries
- An overall productivity improvement of 10-15% was achieved across different support functions
IMPACT DELIVERED
- Acuity Knowledge Partners conducted a detailed white boarding session to scope out support levels & complexity
- Prepared detailed Standard Operating Procedures to ensure compliance with the credit policies and client processes
- Efficiency improvement was channelized to deliver higher volumes, ad-hoc projects and high complexity of work
- Sector experts were inducted for specialized support (Healthcare, Insurance, Energy)
- Multi-layered governance structure to track performance and productivity, identify headwinds and implement appropriate measures
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